Terms And Conditions
By purchasing through the Soundstore.co.nz online store the customer hereby agrees to the following terms and conditions;
Warranty:
All purchases are covered under the NZ Consumer Gaurantee act and it is
the responsibility of the purchaser to return any items with warranty
issues to our Christchurch warehouse or your nearest authorized
repairer. Unless otherwise stated items have a 1 year warranty -
Sennheiser headphones have a 2 year warranty. Items such as stylus and
mixer crossfaders are not covered under warranty unless it is a
manufacturers defect from new. Warranty cover is valid for manufacturing
defects only and does not cover accidental or willful damage or wear
and tear. Warranty cover is not valid for any issues arising from any
radio frequency issues due to changes in the Radio Spectrum NZ licensing
laws or Digital TV channel allocation.
All goods must be signed for on delivery as proof of receipt. In the event of non delivery the customer must complete a Statutory Declaration to say the goods have not been received otherwise the freight insurance is not valid and the customers is liable for the cost of the goods. Expected delivery times are 1-2 working days for most areas, for RD Rural Delivery areas please allow 1-2 days extra. You must contact us within 7 days of the order being placed if you do not receive the goods or they arrive damaged otherwise insurance for the goods cannot be claimed and the customer will be held liable for the loss of the goods. It is the responsibility of the customer to check all goods are the correct items on delivery and notify us within 7 days.
All goods must be signed for on delivery as proof of receipt. In the event of non delivery the customer must complete a Statutory Declaration to say the goods have not been received otherwise the freight insurance is not valid and the customers is liable for the cost of the goods. Expected delivery times are 1-2 working days for most areas, for RD Rural Delivery areas please allow 1-2 days extra. You must contact us within 7 days of the order being placed if you do not receive the goods or they arrive damaged otherwise insurance for the goods cannot be claimed and the customer will be held liable for the loss of the goods. It is the responsibility of the customer to check all goods are the correct items on delivery and notify us within 7 days.
If
you are not satisfied with the product or it arrives faulty or damaged
then please notify us immediately and we'll discuss how you can ship it
back to us and then we'll exchange it for something else more suitable. Extra freight charges may apply depending on the exact freight cost of the original goods.
(exchange only possible if goods returned within 7 days, a $15 restocking fee may be charged to cover admin costs.
Cash refunds only available on faulty goods. Software or items
containing software that have been opened are not covered under this
return policy. For health reasons we cannot accept returns on in-ear phones for any reason if the packaging is opened.)
Some
errors and omissions are expected. Prices subject to change without
notice, and are subject to availability. Due to current fluctuations in
the US$ exchange rate some items may increase in price without notice
and may not be available at the screen price due to delays in pricing
updates. Not all items listed on this site may be in stock. All speakers
are sold as single unit unless it specifically says in the item
description and title that it is per pair.
Copyright of all logos and images remains with the relevant manufacturers or SoundStore Ltd.
Copyright of all logos and images remains with the relevant manufacturers or SoundStore Ltd.
The title of all goods delivered to the customer does not pass to the purchaser until payment in full has been received by Soundstore Ltd.
Soundstore Ltd shall have the right to repossess all such goods which remain the property of Soundstore Ltd in the possession or under the control of the purchaser and for this purpose to enter any premises where the same may be found and sever and remove and carry away the same.
All invoices that remain unpaid after the 20th of the month following invoice date shall be subject to a finance charge of 5% (or $25 whichever is greater) per month until invoice is paid in full. Soundstore reserve the right to pass any overdue invoices to a collection agency of their choice, the customer will be liable for any fees imposed by this collection agency.
Due to the large variations in PC and Mac hardware and software all support for any packaged software must be referred back to the original software manufacturer. Soundstore takes no responsibility for the compatibility or performance of any free packaged software sold with any device.
Our return policy excludes any product with software that has been opened or registered by the customer.