How do I know I can trust your company?
Purchasing online can be a risky business as there are websites springing up all the time who look genuine but are simply listing a huge amount of products that they don't even have in the country and they simply parallel import them to order from stores in the US. This is extremely risky for you as the customer as we have several reports from people who have purchased from such stores and never received the goods. Add to that the fact that it won't have a proper NZ warranty and they may have tampered with the mains power to make it work on NZ voltages without being officially authorised by the manufacturer so it could be in a dangerous condition.
Only purchase from stores who clearly state they source their goods from the offical NZ suppliers and provide an official NZ manufacturers warranty. Those sites which do not state this are usually selling parallel imports and any repairs could well be carried out to a standard below the manufacturers specifications. Some even claim to offer an "authorised warranty" which sounds official but this simply means they authorise someone to do the repair for them and this does not have the backing of the manufacturer so you may end up with a sub standard repair or none at all. Even someone offering a "manufacturers warranty" may be shipping it back to the US to get it fixed so you could be without it for months. Only those who provide an official NZ manufacturers warranty will be able to provide you with the best backup and service that is intended by the manufacturer.
If you have purchase from an online store and find that there is no serial number on the item then be very suspicious as all genuine goods should have a manufacturers serial number to trace them as genuine. If you do not find a serial number it could be you have purchased either counterfeit or stolen goods, we suggest you contact us, the official NZ agent, or local police as soon as possible if this is the case.
We accept payment by Visa, Mastercard, Cheque or Direct Bank Transfer. If you are a registered organisation such as a school or church you may order with a purchase order number and fax us through a copy. If you require a quote for funding purposes you can nominate this at checkout.
If you've paid by credit card then as soon as we have authorised it we'll dispatch your goods. If you want to pay by direct bank transfer then as soon as we receive your order we'll e-mail you with our bank details. You then just contact your bank to arrange a transfer of funds into our account. This normally happens the same day and is the most safe and secure way of payment. If you wish to pay by cheque then simply mail it to us once the funds have cleared we'll ship the goods straight out to you. Please read our terms and conditions before purchasing.
How long will it take for my goods to arrive?
Can you supply equipment not listed on this site?
What if I'm not satisfied with the product when it arrives?
Notify us immediately and we'll discuss how you can ship it back to us and then we'll exchange it for something else more suitable. (exchange only possible if goods returned within 7 days, a restocking fee may be charged to cover admin costs. Cash refunds only available on faulty goods. Software or items containing software that have been opened are not covered under this return policy.)
Is it really safe to shop on your site?
If you are unhappy with giving out your credit card details then you can pay by cheque or direct bank transfer. We promise not to pass on any of your details including your e-mail address to any third party, believe me we hate spam as much as anyone!